Skip to main content

Apple Opens Its First Store in Malaysia at The Exchange TRX

Discover Apple’s newest retail experience in Malaysia.

Apple has officially opened its first retail location in Malaysia, Apple The Exchange TRX, situated in Kuala Lumpur's new Tun Razak Exchange (TRX) central business district. This marks a significant milestone for Apple, as it brings its renowned products and services directly to Malaysian customers, along with unparalleled support and educational sessions.

“We live for moments when we can surprise and delight our customers, and we’re excited to do that in Malaysia with the opening of our first store in the country, Apple The Exchange TRX,” said Deirdre O’Brien, Apple’s senior vice president of Retail. “Being able to support and directly connect with a new community is always a special experience for our retail teams, and we can’t wait to welcome customers to this beautiful space designed for discovery, creativity, and shopping for the world’s most innovative products.”

At Apple The Exchange TRX, customers can explore the full lineup of Apple products, from the latest iPhone 15 models to the MacBook Air with M3 and the redesigned iPad Air and iPad Pro with M4. More than 160 knowledgeable team members are on hand to assist with purchases, provide personalised setup and support, and offer advice on getting the most out of Apple devices.

A key feature of the store is its commitment to education through the Today at Apple sessions. These free in-store events, led by Apple Creatives, cover a range of topics, from basic device tutorials to advanced iPhone photography and video tours. These sessions are designed to inspire creativity and help customers maximise their use of Apple products.

The architectural design of Apple The Exchange TRX is another highlight. The store connects the mall’s central atrium to a lush rooftop park, with a three-dimensional layered roof that emits a warm glow at night. This design features horizontal glass panels and shading blades to reduce sunlight exposure, and a central glazed oculus that brings natural light into the store. Inside, a sculptural quartz and glass staircase links the store’s three levels, each offering unique spaces to explore, learn, and shop. The Forum, home to the Today at Apple sessions, is situated on a floating deck, while the upper level connects seamlessly with the park, allowing natural light and greenery to enhance the shopping experience.

In line with Apple’s environmental goals, Apple The Exchange TRX operates on 100 percent renewable energy and is carbon neutral. The store features high-quality materials such as natural stone walls, polished stainless-steel columns, light terrazzo floors, and a timber ceiling, creating a refined and welcoming atmosphere. Customers can also take advantage of the Apple Trade In program, where they can get credit towards new devices by trading in their current ones. For students and families, Apple offers education pricing on Macs and iPads, and a special back-to-school promotion running through September 30, where eligible customers can receive AirPods with a Mac purchase or an Apple Pencil with an iPad purchase.

Additionally, the store offers a dedicated Apple Pickup counter for convenient online order pickups and a Genius Bar for hands-on technical and hardware support. With its innovative design, comprehensive product range, and commitment to customer service and education, Apple The Exchange TRX is set to become a central hub for Apple enthusiasts in Malaysia.